Aenova announces strong 2025 Net Promoter Score of +30

Leading CDMO Aenova shares the highly positive results of their 2025 customer satisfaction survey, which was conducted in November and December 2025 among 569 customer contacts across the company’s network. Based on the responses received, Aenova achieved a strong overall NPS of +30, significantly outperforming the CDMO industry average.

Importantly, this result reflects a consistent improvement in Aenova’s NPS over the past four years, underlining the sustained focus on enhancing the customer experience. “Our first and most important value is “Customers and Patients First”, explained CEO Jan Kengelbach. “We are absolutely relentless in our commitment to building the go-to CDMO in Europe, and it is incredibly rewarding to see that our customers recognize this across the board.”

Customers particularly valued strengths in several key areas. Aenova was awarded high ratings for professionalism, friendliness, and a customer-centric approach, as well as for the accuracy and completeness of delivery and batch documentation. Respondents also highlighted clear and effective communication throughout the order and delivery process and the technical and scientific competence as key contributors to their satisfaction.

The Net Promoter Score is a widely used indicator of customer loyalty, measuring how likely customers are to recommend our services to their peers. It is derived by subtracting the percentage of Detractors (recommendation scores 0–6) from the percentage of Promoters (scores 9–10). Aenova conducts a regular customer satisfaction survey to understand and improve its customer responsiveness.